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Location Client Cost Awards
Norwich, UK Capital Shopping Centres & Lend Lease £275m 6

Project details

Community consultation drives urban regeneration

The site was a former Nestlé factory; a 50,000 sq m (538,000 sq ft) plot adjoining a medieval city wall, a church and listed assembly rooms.

Community consultation was key: more than 6000 people contributed and there were three exhibitions, an on-site recruitment drive and a website.

We designed a mixed-use retail-led scheme featuring a major public open space, 49,237 sq m (530,000 sq ft) of retail space, 80 shops, 17 cafés and restaurants, 1000 car parking spaces and 117 apartments.

Ventilation is primarily natural, while we mixed contemporary and traditional materials including oak signage, zinc roofing and jura limestone flooring.

The scheme gives the city a retail landmark and has successfully reinforced the status of Norwich as a regional centre. It forms part of a vibrant new urban quarter to assist in the regeneration of an important part of the historic city.

Peter Coleman Head of Retail


  • a retail landmark — one million people within 30 minutes’ drive
  • a catalyst for regeneration
  • greener: 94% of demolition material was reclaimed or recycled
  • awards include: Best New Shopping Centre, Retail & Leisure Property Award 2006, BCSC Gold Award 2006, ICSC Commendation 2007

Integrated services

architecture, landscape architecture, interior design, lighting, acoustics